Fill in your email, we will send you a link allowing you to reset your password.
Once the account is created, all you have to do is place an order.
Start by checking that all the mandatory fields (those with an asterisk *) are well filled.
If in spite of everything, this does not work, our advisers welcome you at +212 632 982 760 from Monday to Friday from 8h to 18h (GMT) to help you in your steps or by email via the "contact us" section.
If however you change your mind, you can contact us at +212 632 982 760 from Monday to Friday from 8h to 18h (GMT) to help you in your steps or by email via the "contact us" section.
If you no longer live at the address indicated, the package will be returned by our partner. Upon receipt, we will refund it.
For more precaution, we invite you to contact your post office to see if it is still possible for them to change the place of delivery or put the package back.
As we debit your bank account on the day of your order, the missing item will be refunded to you after it has been shipped.
No intervention on your part is necessary, we take care of everything.
Reimbursement is made in the initial payment method.
First of all we apologize for having sent you a defective item.
In order to return it, you can return your item by contacting us at the following address firstname.lastname@example.org. Upon receipt by our return service and after acknowledgment of the defect, reimbursement thereof will be recorded.
2- If an item is missing on delivery of your package:
First of all, we invite you to check the shipping email for your package.
Indeed, if an article was absent in the preparation of your package, it is indicated in the shipping email. Don't worry, the refund is automatic and may already appear on your account statement.
If your shipping email indicates that all items have been sent, we invite you to contact our Customer Relations department. Our advisers are at your disposal from Monday to Friday from 8h to 18h (GMT) at +212 632 982 760 or by email via the "contact us" section of the site.
A payment by bank card will be reimbursed by bank card.
A payment via paypal will be reimbursed via paypal.
If an item is missing in the preparation of your package, the refund is made when your order is shipped.
As a reminder, only unused, unwashed, untouched items whose interior labels have not been cut can be exchanged or returned.
For an article presenting a defect, worn under normal conditions of use, the return period is 6 months.
This is why we are doing everything to guarantee the confidentiality of your contact details and not to use them for commercial purposes without your consent. Rest assured no data is transmitted to a third party!
For more information, do not hesitate to consult the "personal data" section by clicking here or our GTC by clicking here.